Question 1

Which systems can you connect with Workato?

Accepted Answer

Most major apps: ERP/CRM/ITSM/Collab/Data clouds. Where there’s no native connector, we use HTTP/JDBC/SDK.

Question 2

How long does it take to stand up an integration?

Accepted Answer

Functional POC in ~1–2 weeks; multi-process production rollouts in ~4–10 weeks depending on scope and dependencies.

Question 3

Do we need an in-house developer to maintain it?

Accepted Answer

Not required. Workato is low-code. We train internal admins and set up RecipeOps so your team can own day-to-day—or we provide an SLA.

Question 4

What does your implementation process look like?

Accepted Answer

Discovery & data contracts → Design (recipes, error handling) → Build & test → Security review → UAT → Go-Live & Hypercare.

Question 5

How do you handle errors & monitoring?

Accepted Answer

Retry/backoff, idempotency keys, alerts (Email/Slack/Teams), failure reports, centralized logs, and playbooks for incident response.

Question 6

What is Workbot and why should we use it?

Accepted Answer

A Slack/Teams bot to action workflows in chat (approve POs, create tickets, update records)—boosts adoption and cuts cycle times.

Question 7

Can you integrate on-prem systems?

Accepted Answer

Yes. Via the secure On-Prem Agent (outbound-only), with whitelisting and secret management.

Question 8

How do you protect sensitive data?

Accepted Answer

OAuth, encryption, least-privilege access per connector/recipe, periodic access reviews.

Question 9

How is pricing structured?

Accepted Answer

Workato licenses by packages/recipes/connections. Our services are project-based or retainer. We provide a proposal after a short scoping.

Question 10

Do you support NetSuite Israel localization?

Accepted Answer

Yes—Hebrew/bilingual documents, VAT mapping, banking formats—and cross-system flows (CRM↔ERP↔BI).

Question 11

Do you offer accelerators?

Accepted Answer

Yes. Examples: Lead→Opportunity→Order (CRM↔ERP), Ticket sync (ITSM↔Dev), Revenue & Collections (ERP↔Banks/BI).

Question 12

Can you do bi-directional sync & migrations?

Accepted Answer

Yes—with conflict controls, upserts, hash diffs, batching, and reconciliation reports.

Question 13

Can we back up/version recipes?

Accepted Answer

Yes—versioning, export/import, Dev/Sandbox/Prod separation, change management.

Question 14

What happens after go-live?

Accepted Answer

2–4 weeks of Hypercare, then an SLA tier: monitoring, improvements, performance tuning, and new recipes.

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